REFUND POLICY / 2026-09-02
Refund policy
This policy applies to one-time Agent Credits purchases.
Voluntary refunds
If requested within 14 days of payment, we refund 90% of the unused paid-credit value to the original payment method. If some credits were used, only the remaining paid credits are calculated proportionally.
Non-refundable items
Used credits, first-trial credits, bonuses, and promotional credits have no cash value and are not refundable. Voluntary requests after 14 days are not accepted; remaining credits stay available for use.
Exceptions
For duplicate charges, verified service failures, or refunds required by applicable law, we review an exception that may include a full refund. User error or dissatisfaction with a directional result is not a service failure. This policy does not limit mandatory rights under applicable law.
How refunds are processed
Requested credits are held immediately. The refund is final after Paddle approval; if rejected, held credits are restored automatically. Refunds are processed by Paddle to the original payment method.
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